BBC

BT is facing a class action lawsuit over claims it failed to compensate elderly customers who were overcharged for landlines for eight years. In 2017, telecoms watchdog Ofcom found that BT had been overcharging 2.3 million landline customers since 2009. As a result of the review, the firm reduced the price of its landlines by £7 a month. However, campaigners are unhappy that "loyal customers" have still not been compensated for previous overcharging. "Ofcom made it very clear that BT had spent years overcharging landline customers, but did not order it to repay the money it made from this," said Justin Le Patourel, founder of consumer group Collective Action on Landlines (CALL) and a telecoms consultant who worked for Ofcom for 13 years. "We think millions of BT's most loyal landline customers could be entitled to compensation of up to £500 each, and the filing of this claim starts that process." Government denies 'snubbing' BT wi-fi pupil offer Openreach creating 5,300 jobs to aid fibre rollout BT said it "strongly disagrees" with the claim that it had engaged in anti-competitive behaviour and intends to defend itself "vigorously" in court.